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Frequently Asked Questions (FAQs)
We stock a fascinating collection of artwork for you to enjoy, but realize that questions may come up at points during your browsing and purchasing experience. To make life easier for our clients, we’ve compiled a selection of commonly asked questions. We want to ensure your browsing experience is easy and help facilitate your connection with fantastic art.
Order Processing
How long does it take to process an order?
We typically process orders within 1-3 business days from the date of purchase.
Can I make changes to my order after it's been placed?
Unfortunately, once an order is placed, we cannot make changes. Please double-check your order before confirming.
Do you offer gift wrapping or special packaging?
Currently, we do not offer gift wrapping or special packaging options. However, you may leave a note with your order at Checkout and we will accommodate it if we can!
Shipping Information
What are your shipping options for domestic orders?
We offer standard shipping for domestic and international orders. Shipping times may vary depending on the selected option.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination. If you are unsure about the availability of shipping to your country, please contact us at sheena@sheenasubash.com and we will assist you!
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to track your package's progress.
What should I do if my order hasn't arrived within the estimated timeframe?
If your order is delayed, please contact us at sheena@sheenasubash.com, and we will assist you in tracking the package or resolving any issues.
Refund Policies
What is your refund policy?
We only provide refunds for items that arrive damaged. To initiate a refund, please contact us within three (3) days of receiving your damaged item and provide photographic evidence. We encourage you to thoroughly inspect your package when it arrives before accepting delivery to ensure that the package hasn't been damaged in transit.
How long does it take to process a refund?
Refunds are typically processed within 7-14 business days after receiving and verifying the photographic evidence of the damage.
What if I change my mind about an item?
We do not offer refunds for change of mind or buyer's remorse. Please make sure to review product details and images before purchasing.
Fine Art Care Instructions
How should I care for my fine art pieces?
To preserve the quality of your artwork, avoid direct sunlight, extreme temperatures, and high humidity. Dust regularly with a soft, dry cloth.
Can I clean my fine art with water or cleaning products?
We recommend avoiding water or cleaning products on fine art pieces. Instead, use a dry, soft cloth for gentle dusting.
What should I do if my fine art piece gets damaged over time?
If your fine art piece experiences damage over time, consult a professional art restorer or conservator for proper restoration.
If you have any additional questions or concerns that are not addressed in this FAQ, please feel free to reach out to us at sheena@sheenasubash.com, and we will be happy to assist you.